Return Policy — Online Orders

We hope you love your purchase from House of Luxe. If something isn’t quite right, eligible online purchases may be returned for store credit only under the following guidelines.

Online Returns

Full-price online purchases must be returned within 14 business days of delivery. Returns received after this period will not be accepted, except where required by applicable law.

All sale items, jewelry, and swimwear are FINAL SALE and cannot be returned or exchanged, except where required by applicable law.

Return Conditions

Returned items must be:

• Unworn, unwashed, and in their original condition

• Returned with all original tags attached

• Free of makeup, deodorant marks, fragrance, pet hair, smoke, or other signs of wear

House of Luxe reserves the right to refuse any return that does not meet these requirements, subject to applicable law.

Return Shipping

Customers are responsible for all return shipping costs. Original shipping charges are non-refundable, except where required by applicable law.

Once an approved return has been processed, store credit will be issued by digital gift card.

Quality Assurance & 48-Hour Damage Policy

At House of Luxe, every item is carefully inspected before packaging and shipment to ensure it meets our quality standards and is free from visible damage and defects.

Customers are required to inspect their merchandise upon delivery and report any visible damage, defects, or concerns within 48 hours of confirmed delivery.

All damage reports must be emailed to Holstudionyc@gmail.com and include:

• Order number

• Clear photographs of the damaged merchandise

• Photographs of the original packaging, if applicable

• A brief description of the issue

After the 48-hour reporting window, House of Luxe will not accept damage claims or provide refunds, replacements, or store credit for reported damage, except where required by applicable law.

All damage claims are subject to inspection, verification, and management review. House of Luxe is not responsible for damage caused by wear, misuse, improper handling, or alterations after delivery.

Start a Return

To begin a return, email Holstudionyc@gmail.com within the 14-business-day return window, and we’ll provide you with the next steps.

Please note: In-store purchases are subject to our separate in-store return policy.

Thank you for shopping with House of Luxe.