RETURN & EXCHANGE POLICY

NO REFUNDS — EXCHANGES OR STORE CREDIT ONLY

At House of Luxe, we want you to love your purchase. While we do not offer refunds for standard returns, eligible merchandise may be returned for exchange or store credit within the following timeframes.

IN-STORE PURCHASES

In-store purchases are eligible for exchange or store credit within 10 days of purchase.

ONLINE PURCHASES

Eligible full-price online purchases may be returned for store credit only within 14 business days of delivery.

RETURN & EXCHANGE CONDITIONS

To qualify for a return or exchange, all merchandise must be:

• Unworn and unwashed
• In its original, undamaged condition
• Returned with all original tags attached
• Free of makeup, deodorant marks, stains, fragrance, pet hair, smoke, or other signs of wear

House of Luxe reserves the right to refuse returns or exchanges that do not meet these conditions, subject to applicable law.

FINAL SALE ITEMS

All sale merchandise, jewelry, and swimwear are FINAL SALE and cannot be returned or exchanged.

QUALITY ASSURANCE & DAMAGE POLICY

Every item is carefully inspected before purchase or shipment to ensure it meets our quality standards and is free from visible damage or defects.

For online orders, customers are required to inspect their merchandise upon delivery and report any damage or defects within 48 hours of confirmed delivery.

All damage claims must be emailed to Holstudionyc@gmail.com, accompanied by clear photographs of the merchandise and packaging.

After the 48-hour reporting window, House of Luxe will not accept damage claims or provide refunds, replacements, or store credit for reported damage, except where required by applicable law.

All damage claims are subject to management inspection and review. Damage caused by wear, misuse, or improper handling after purchase is not eligible for return or exchange.

ONLINE RETURN SHIPPING

Customers are responsible for return shipping costs. Original shipping charges are non-refundable, except where required by applicable law.

Approved online returns will receive store credit in the form of a digital gift card.

START A RETURN

To request an online return, email Holstudionyc@gmail.com within the applicable return window.

Thank you!

Please allow 1–2 business days for your order to be processed. Once your order has shipped, you will receive an email with tracking information.

House of Luxe is not responsible for packages that are lost, stolen, or delivered to an incorrect address provided at checkout.

House of Luxe gift cards are available for purchase in-store and online.

Gift cards may be used toward merchandise and services. They cannot be redeemed for cash, refunded, or replaced if lost or stolen.

All gift card purchases are final sale.

Local pickup is available at our Staten Island location. You will receive a notification when your order is ready.

Please wait until you receive confirmation before arriving to pick up your order.